Privacy Policy
How Hivision Smart collects, uses, and protects your information.
Last updated: January 2026
Who We Are
Hivision Smart ("we", "us", "our") designs and distributes networking, security, and smart-home technology across the UAE, Saudi Arabia, and the wider GCC region. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact our sales or support teams, or use our products and services.
Information We Collect
We collect information you provide directly, such as your name, email address, phone number, company details, and enquiry or quote request content. We also automatically collect limited technical information — including IP address, browser type, device information, and pages visited — through cookies and similar technologies to help us operate and improve the site.
How We Use Your Information
We use the information we collect to respond to enquiries and quote requests, process partnership applications, send product updates and newsletters you have opted into, improve our website and product offering, and comply with legal and regulatory obligations. We do not sell your personal information to third parties.
Sharing & Disclosure
We may share information with trusted service providers who support our operations (such as hosting, email delivery, and analytics providers), with authorized distributors and partners to fulfil a request you have made, or where required by law or to protect our legal rights. Any third party we work with is required to handle your information securely and only for the purpose agreed with us.
Cookies
Our website uses cookies to remember your language and theme preferences, keep the site functioning correctly, and understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings; disabling some cookies may affect site functionality.
Data Security
We apply reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications at any time using the unsubscribe link in our emails. To exercise these rights, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "last updated" date at the top of this page indicates when this policy was last revised.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at support@hivisionsmart.com.